Bike to Work Day Challenge
Challenge a Friend
Challenge a Team
Bike Route Planning
Training and Education
Kids Program Info
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Please review our FAQs below before emailing us. If you don't see your question answered here, use the form at the bottom of this page.
Registering and Logging in
How do I register…
As an Individual?
I participated last year and can't login. What do I do?
What if my information has changed from last year?
Help! I requested my password and haven’t received it!
What if my email address is shared with someone else?
What if I don't want my name and trips/mileage published?
Where do I log trips or miles?
What is the definition of a trip?
What is the difference between these trip/mileage types: commute, recreation/exercise, shop/dine/errand, and work/meeting?
Can I enter trips or miles for days prior to the date I registered?
Where are my trips/miles? They’re not showing up!
How do I edit trips/miles I’ve already logged?
How can I sync trips from Commuter Club, Strava, or Cycle Sac?
Site Navigation, Editing Profile
I already surpassed my pledges! Can I change them?
How do I view my mileage history from previous years?
How do I find out about events?
How can I view friends’ trips or miles?
How do I update my contact information or otherwise edit my profile?
How do I change my password?
How do I delete my account?
How do I Challenge a friend?
Can my employer or team/club challenge another employer or team/club? Can my city challenge another city?
The person who created my employer group or team/club group is no longer participating. How do I edit this?
Help! My employer, team/club, or school has a duplicate in the system. What do I do?
MIBM promotions, including events and free stuff
How do I get my t-shirt this year? How do I get socks?
What about other free stuff? How do I get more free stuff?
How do I earn a badge?
How can I find out about events? Where is the next Energizer Station?
My business wants to host an event or offer a discount during Bike Month. Where do we sign up?
Comments, general questions, and resource requests
What is May is Bike Month?
I’m looking for resources or help with something related to bicycling
Log trips/miles ridden on a stationary/exercise bike?
Log my walking trips/miles?
Log trips/miles someone has "donated" to me?
Help! My trips/miles aren’t showing up during the rest of the year, where can I see them?
How do I avoid confrontations on my bike and keep safe?
Why can’t I track my trips/miles using applications like MapMyRun and MyFitnessPal?
Uh-oh, I’m not receiving email reminders
I have a suggestion, complaint, or thank you
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